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East Midlands Airport, Castle Donington DE74 2SA, UK – 01332 812828
I used the service here to drop off a car. Really easy. You can either wait for a bus to the terminal or walk. I ended up walking - only 10 minutes. If you have lots of luggage though, you may want to hang around for a bus shuttle. Other than that, easy place to drop or pick up a rental car 👍🏻
When I returned the vehicle there were no signs directing me to the car hire drop off car park. I had to pay an extra £5 in car park fee's because I ended up in another car park. When I approached the woman in the Enterprise office she was very unhelpful and tried to intimidate me because I had parked the vehicle to far away from the office. The car was very nice and clean and I enjoyed the vehicle. I will try to avoid dealing with the woman in your East Midlands office next time.
Castle Donington - Terminal Building, East Midlands DE74 2SA, UK – 0843 309 3024
Having rented cars from Hertz at East Midlands Airport for number of years I have never had a problem. The cars are always clean & tidy and what I asked until last year when I was upgraded to the Gold Award.I have always found the staff to be helpfull but because I have never had a problem can not comment on contactability. I do find it anoying that most of the people that send into a review can only complain.
Hilton Hotel Main Lobby, Church St, Derby DE74 2YW, UK – 01332 220770
Fast and efficient pick up and transfer from the airport to their office by Sally. Once there, Matt's quick and efficient handling of my booking, and his excellent customer service made the whole experience hassle-free. The car was brand new, spotless and of a higher class than the one I had booked. Returning the car was a breeze, all paperwork sorted in under five minutes by Raj and Hussein and a quick transfer back to the airport in a brand new shuttle bus. I had never used Green Motion before but I'll definitely use them again
There has been some negative publicity about Green Motion recently, so I want to put the other side of the story, which is that the service I received at East Midlands Airport was superb. Desk staff and drivers are efficient, friendly and helpful. On arrival, I was picked up from the terminal within 5 minutes, and on return the minibus was ready to take me back to the airport immediately. Matt, who checked my car back in, was extremely considerate and Green Motion should be proud to have such exemplary employees.
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